Policy

Our website is connected to internet acquiring, and you can pay for the Service with a Visa or Mastercard bank card. After you confirm the selected Product or service, a secure window will open with the payment page of JSC Bank CenterCredit, where you need to enter your bank card details. The 3-D Secure protocol is used for additional cardholder authentication. If your issuing bank supports this technology, you will be redirected to its server for additional identification. Please check the rules and methods of additional identification with the bank that issued your card.

The online payment service is provided in accordance with the rules of the Visa and MasterCard international payment systems on the principles of confidentiality and payment security, using the most up-to-date methods of verification, encryption and data transmission over closed communication channels. Card details are entered in a secure window on the payment page of JSC Bank CenterCredit.

On the payment page you need to enter the card number, cardholder name, expiry date and the three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the required details are shown on the surface of the bank card.

CVV2/CVC2 is the three-digit security code on the back of the card.

Next, the page of your issuing bank will open in the same window to enter the 3-D Secure code. If you do not have a static 3-D Secure code set up, it will be sent to your phone number by SMS. If you do not receive the 3-D Secure code, please contact your issuing bank.

3-D Secure is the most modern technology for securing card payments online. It reliably verifies the identity of the cardholder performing the transaction and minimises the risk of fraudulent card transactions.

Prime Plus Training by Focus Point provides digital educational services, including access to the online platform, learning materials, tests, IELTS preparation tools, artificial intelligence features, as well as online classes and other digital educational products.

The User may request a refund in the cases and in the manner provided by the legislation of the Republic of Kazakhstan and the terms of purchase of the relevant service.

To request a refund, the User must send a request to primeplustraining@gmail.com.

The request must include:

• the User's full name;
• the email address used to register on the platform;
• the name of the purchased service or plan;
• the date and amount of the payment;
• the reason for the request;
• details that allow the payment to be identified.

If necessary, the Company may request documents or information confirming the payment.

If a refund is approved, the funds are returned by the same method used for payment, unless another method is provided by the legislation of the Republic of Kazakhstan or the technical rules of the payment service.

For card payments, the refund is made to the same bank card used for payment.

The refund period is determined in accordance with the legislation of the Republic of Kazakhstan, the terms of the relevant payment service and the actual processing time of the transaction by the bank.

If the User has already received access to the digital service, started using materials, tests or other platform features, or the service has already been actually provided, the possibility of a refund is determined taking into account the nature of the service provided, the access actually granted and the requirements of the legislation of the Republic of Kazakhstan.

In case of an erroneous charge, the User may contact the Company with a written application, attaching payment details and supporting documents.

The Company reviews the request and makes a decision in accordance with the legislation of the Republic of Kazakhstan, the terms of purchase of the service and the actual circumstances of the payment.

Refunds for card payments are not made in cash.

1. Definitions

The primeplusonline.com internet project takes the privacy of its customers and visitors to primeplusonline.com seriously. We call personalised information any information containing personal data (for example: full name, login or company name) of a site visitor, as well as information about actions you perform on the site (for example: a visitor's order with contact information). We call anonymous any data that cannot be uniquely linked to a specific site visitor (for example: site traffic statistics).

2. Use and purposes of processing personal data

The Company collects and processes Users' personal data solely for purposes related to the operation of primeplusonline.com, the provision of educational services and the fulfilment of obligations to Users.

Personal data may be used for the following purposes:

• registering and creating a User account;
• identifying the User and providing access to their account;
• providing access to purchased educational services, tests, learning materials and the library;
• saving test results, scores, progress and history of use of educational features;
• providing access to online classes, seminars and other educational events;
• processing and confirming payments and keeping records of paid services and subscriptions;
• providing technical and customer support;
• sending the User important notifications related to the account, payments, purchased services and platform operation;
• ensuring account security and preventing unauthorised access;
• improving the website, learning materials, tests and platform functionality;
• conducting internal analysis of the use of the platform and its educational features;
• operating artificial intelligence tools, where the relevant feature is used by the User and requires processing of information provided by the User;
• complying with the legislation of the Republic of Kazakhstan and lawful requests of government authorities.

Depending on the features used, the Company may process the following categories of personal data:

• surname, first name, patronymic (if any);
• email address;
• phone number;
• account data;
• information about purchased services, plans and payments;
• test results, scores and learning progress;
• information the User provides when using the platform's educational features;
• technical information required for the operation and security of the website;
• other data provided by the User while using the relevant service.

Bank card data is not stored on the Company's servers where it is processed directly by the payment service or acquiring bank. When paying, the User is redirected to the secure payment page of the relevant payment service.

The Company does not use Users' personal data for purposes unrelated to the provision of services, platform operation, security, service improvement or legal compliance, except where such use is based on the User's separate consent or is provided for by the legislation of the Republic of Kazakhstan.

The Company does not publish Users' personal data publicly and does not share it with other Users.

Personal data may be transferred to third parties only where necessary to provide services and operate the platform, comply with the legislation of the Republic of Kazakhstan, fulfil contractual obligations, or with the User's consent.

Depending on the services used, such recipients may include:

• payment institutions and banks — to process payments;
• technical and cloud service providers — to run the website and store the necessary data;
• email and communication service providers — to send notifications and provide support;
• AI service providers — only where the relevant platform features are used by the User and the data transfer is necessary for them to work;
• government authorities of the Republic of Kazakhstan — in the cases and manner provided by law.

If a specific feature requires transferring personal data outside the Republic of Kazakhstan, such transfer is carried out in compliance with the legislation of the Republic of Kazakhstan and the applicable personal data processing terms.

The Company takes the necessary organisational and technical measures to protect personal data from unlawful access, alteration, disclosure, destruction and other unlawful actions.

3. Links

primeplusonline.com may contain links to other websites unrelated to our company and owned by third parties. We are not responsible for the accuracy, completeness or reliability of information on third-party sites and assume no obligation to keep confidential any information you leave on such sites.

4. Limitation of liability

We do our best to comply with this privacy policy; however, we cannot guarantee the security of information in the event of factors beyond our control that result in disclosure of information. primeplusonline.com and all information on it are provided "as is" without any warranties. We are not liable for adverse consequences or any losses caused by restricted access to the site or by visiting the site and using the information posted on it.

5. Contacts

For questions regarding this policy, please contact primeplustraining@gmail.com.